Best Of
Re: OHMCONNECT NO LONGER AN APPROVED THIRD PARTY DATA VENDOR FOR SCE CUSTOMERS
I was just looking on SCE,
at the demand response tab,
It shows OhmConnect all the way at bottom of page, under the I-P tab of
3rd party damand response programs.
Status not changing
Re: OhmConnect enrollment was dropped. Can't get a response from OhmConnect support.
It is literally IMPOSSIBLE to get help from these people. I have the exact same issue, that I all of a sudden am no longer connected, even though nothing has changed on my end. I have tried multiple times to disconnect and reconnect and click on the fix utility with no change. When I send a message, it takes days to get a response, and then I never hear from them again after letting them know what I've already done. The message just sits there from Scott, or Akshay, or whoever as "not seen". Terrible support. Absolutely terrible.
dark247
Re: OhmConnect enrollment was dropped. Can't get a response from OhmConnect support.
@samklee The masses are not happy. Any suggestions on how to resolve this?
UkiwiS
Re: Has anyone else noticed their reported data is way off and Ohm Connect doesn't care to help fix it?
I am right there with you on lack of support and I have had it with this program BUT how do we disconnect from this is the question since I see no where on my site for opting out! I have sent several emails with no reponse regarding inaccurate data which I know can not be correct because most of the time i turn everything off in my house including appliances and leave for the ohm hour and I still run over- How does that make any sense?? it doesnt but like you no response to this question. If anyone knows how we disconnect from ohm please advise. thanks and have a great day.
Re: Updates to streaks and status
Some of us had a great conference call with @samklee this evening. He was kind enough to listen to our concerns and I've come away with a new understanding of what OhmConnect is as a company. There is some agreement that communication needs to be worked on, which is what caused me to come to the forums and blow off steam. I'm totally in support of what Sam is working on and no longer concerned about the viability of OC. I would've taken down my earlier post but didn't want anyone who saw them to think that I had been censored. Carry on. OhmConnect has my support, but I wish it didn't have to come to this in order to open the lines of communication.
Re: How does OHM have my data for the 23rd but not PG&E!?
Has anyone else noticed their reported data is way off and Ohm Connect doesn't care to help fix it?
I am extremely frustrated with the lack of support on this site. For the last 2 months +, all of our Ohm Hours are showing bad data and it has significantly impacted us. Is anyone else seeing an issue like this?
Re: Wrong usage data received by Ohmconnect
Hard to understand but the fault lies with PGE not OhmConnect. You can confirm by downloading your PGE data....that's what OC uses. They have probably provided estimated data and that's all OC has so they use it.
When PGE provide updated data, your results will be updated by OhmConnect. Do you understand?
If you are prepared to put in the effort, you can confirm both your forecast and usage. I've been doing exactly that for 2+ years and the numbers are 100% accurate.
Please keep us updated. It'll help the next person with the same issue.
UkiwiS
Re: Do you put a smart plug on your fridge?
ralevine