Best Of
Re: Seeing points and minus points for non-ohm hours before my account was approved by PGE
Once your enrollment is fully completed we typically receive some history data that allows us to calculate your results for any #OhmHours you participated in as a Bronze user while you were waiting for approval. I believe that the lowest point balance you can start with is zero though, let me know if that wasn't where you started at.
great suggestion that we should make this more clear to new users, good motivation for those early #OhmHours.
Claudia
Re: W9 HELP
> I went to cash out because my husband just got put into the hospital in Vegas....on my way to the airport...cashout denied cuz i need a w9. I just signed it...does anyone know how long it takes? And why did I have no warning??? PANICKED>
It can take a day or two because it's a manual process. When you get to the $600 limit required for a W-9 it happens.....congrats on getting there. Send an email to help@ohmconnect.com for resolution.
UkiwiS
Re: #OH Results change on a daily basis
@No Pain No Gain said:
As of this evening, ALL my missing utility data messages have been cleared. Hallelujah. Thank you @SCECUSTOMER for getting to the bottom of this.
Hi guys. I just heard from @Claudia that they're still working on a separate glitch that was actually masked by the 9/11 bug, so you may continue to see some weird things until that's fully resolved. I'd keep sitting tight for the time being, but please do report back as you see things get fixed!
WaterGuy
Re: #OH Results change on a daily basis
I just checked my dashboard and I now have a positive points total and it seems that the OhmHours that had their forecasted use lowered have now reverted to their prior values‚ resulting in the points that were deducted being added back in
Re: Is OC doing maintenance on the database ?
hey guys, we have been implementing solutions that handle late arriving data and smoothing out missing data for estimates data so less people see TBD in their performance dashboard.
One of the code changes we implemented to a subset users resulted in these data abnormalities you were seeing this morning.
It took longer to identify this particular issue due to the contact volume for the Monday event, but the engineers worked on it today and we expect that data will be corrected before end of day Monday, though i believe some have already been applied.
Claudia
Re: #OH Results change on a daily basis
@SD Chip said:
@waterguy It is only for the forecasted data. What I see is the forecast data changes from day to day. Previously all forecast data was listed for each of the events. This week, some of that data drops off the forecast and is shown now as missing. As the week went along, more data drops off the forecast and shows as missing. So every day these forecasts have changed, as well as the point results.
So the changes today to my 8/28 OH resulted in me losing my streak. So to recap, my forecasts have changed every day, which is due to data now showing as missing, which was previously already there. Is OC losing data on a daily basis??
SD Chip, who's your utility? This sounds awfully buggy to me, but one possibility is that the utility really is pushing updated data to OC every day. As you'll recall from some other users' posts in other threads, SCE in particular has caused some confusion in this area; they'll apparently initially send an estimate of forecast data that doesn't include the full 10 prior weekdays, and then the forecast will change later when the other dates are included. OC developed code that checks whether the data coming from the utility have changed, and then they'll update all of the affected events.
I don't claim to understand exactly how OC's code works, but it's a little surprising to me that data that were once available would later go missing. The issue could well be on the utility side, but this is probably something the OC team should know about. @Claudia, can you help @SD Chip understand what he's seeing?
WaterGuy
Re: Where can I find my dashboard?
If you are on a computer, click on this link: https://login.ohmconnect.com/dashboard .
John K
Re: Does anyone know how the practice OhmHours work?
@vvrangler said:
I was reviewing my settings and accidentally clicked on the practice OhmHour button with no way to cancel it. Are the completely practice or will you lose points/streaks if you go over the practice base line?
Thanks!
Rick
Hi Rick. In the same way that you won't earn points from a practice event, you shouldn't be able to lose them, either.
WaterGuy
Re: can the mods close out the dead announcements please
@IanE said:
some of them are 6+ months old and are not longer applicable
I closed the older ones. Thanks! Closing this discussion now.
WaterGuy
