Best Of
Re: Updates to streaks and status
@Steve E said:
I think one of the issues here is that it seems the utility companies don't really value consistent, long term savings and are only interested in mass savings on days of the highest load. So what they are really looking for is the ability to save a LOT of energy on very few days and as a result pay accordingly.
OC will lose their loyal user base, who were the ones always there "to save a LOT of energy" since there's no longer any incentive for us to build up our forecasts and flip our circuit breakers. OC HAD what the utility companies were looking for, but they will see over the next few months how apathetic the long term users will become. I looked at what I was making at 100% and with a good rate/kWh, I'm now looking at maybe 500 points if I flip my breakers. I see no point in loading my forecast or working hard to ... do what? I'm topped out at 99% and 20 OhmHours. The Prize OhmHours and all those other give-aways are nothing more than a smokescreen to reduce our points and hang onto the profits. OC needs to go back to being a serious company and stop with the FB comedy shows and silly gimmicks. That's not what the long-term users signed up for and a reason so many are complaining.
Re: No Ohm Hours Recently, while Neighbor recieves them
For all of you that saw a sharp drop off in OhmHours from the end of December forward, we had an issue with a subset of OhmHours not dispatching correctly. We have two subsets of OhmHours that appear as "regular" OhmHours to users. For illustrative purposes, we'll call them OH1 and OH2.
Users are normally dispatched OH1 hours but since we have so few in the cooler months, we also give users OH2 hours, which are organized by more relaxed parameters. These OH2 hours had an issue where none were being scheduled at all. So users who hadn't seen in OhmHour for a while weren't seeing either of the OH1 or OH2 hours.
Last week we fixed the OH2 hours, so users will start seeing some more activity. Probably more detail then needed, but in the interests of full transparency, that's what occurred.
Sam
Team OhmConnect
samklee
Re: SCE Refused to honor Nest $125 Rebate because I'm using ohmconnect
Hi everyone -- OhmConnect team member here. SCE's rebates were not available to OhmConnect user until late summer 2018, so posters from April 2018 were correctly told that they don't qualify. We were also not advertising the rebates at the time because we knew SCE couldn't/wouldn't process them. If you did get an advertisement from us, email it to [email protected] and we'll honor it.
@socaldglf Have you received your rebates? It takes a while, unfortunately, for SCE to process them. Also, note that beginning January 1, 2019, the ADR rebate is $50, not $75.
@kriscerone-aol-com SCE should not be giving you this response and you did not have to purchase the device from our store to receive SCE's rebates. (We were offering a third, additional, rebate for a while if you purchased the device from our store.) Please email me at [email protected] and I can try to figure out what happened/reach out to SCE on your behalf.
MariaB
Re: how do I quit?
@chaosreins, in the FAQs, it says: https://www.ohmconnect.com/faq/troubleshooting/how-do-i-close-or-delete-my-ohmconnect-account . Shouldn't it be "chaosreigns"? Or do you have a horse named "Chaos"?
John K
Re: OhmConnect isn't processing utility usage data, now I've been downgraded to Bronze status
@rmd234 this is a known issue with PGE and we are figuring out what has happened with the connection with PGE. we wish it can go by quicker but to be quite honest, PGE isn't as responsive as you would think they are.
I know users are getting upset that this program is glitchy and we do have connection issues because these are issues that we have no control over. This is a free program that gives users free money to save energy. We are hoping users learn how to be energy smart but it doesn't seem like that is no longer the point. I don't see how this is a scam when users don't pay a penny over to us to use our program and we just give free money.
@UkiwiS I wish I could help with this but this is a known thing that PGE hasn't been the most useful and has been the one of the most difficult utility companies to work with. This has always been brought up to my team at every stand up meeting.
I do apologize for the delay. We are definitely trying out best to fix this and if you don't like the program and if you truly feel like it is a scam, you can always leave our program. We never want our users to feel uncomfortable with our free program and just know you never had any obligations to us. Our mission is to get users to save energy to help save our planet and we do this by giving them more an incentive - you don't have to give us anything but your support in our mission.
![[Deleted User]](http://w5.vanillicon.com/v2/5185190d6117ebc78a633935b2b60751.svg)
Re: How are Mega Limits calculated?
@nlacey The bonus target for MEGA #OhmHours is based of your prior usage over a period (I'm not sure what the timeframe used is), but unlike regular #OhmHours it DOES include prior #OhmHours in the calculation. From my understanding, the theory behind the target is that you have already showed the ability to reach this target by prior usage and during a MEGA #OhmHour you are expected to push the limits to achieve at least what you have previously shown you are capable of.
I have just added several smart plugs to automate the process for #OhmHours and as of yet am not sure what my baseline usage is including the plugs. During the last MEGA #OhmHour yesterday I did several things that I don't normally do to try and offset the power consumption of the plugs.
I unplugged my microwave and kettle in the kitchen.
I unplugged an air humidifier that I normally leave on
I turned off a ceiling fan that I usually left on for circulation (the theory being that my AC would only be off for an hour using the smart plugs to control it as opposed to being for how long I was out of the house when powering it on and off manually).
I will check my usage shortly on my utility companies (SCE) website to see if they have published the data for yesterday (I have found it normally posts after 8 AM the following day)
Re: How are mega goals calculated?
In another thread, I tagged Claudia and Anh to answer how OC determines "your home's lowest usage on record". How far back does OC look? Can you confirm it's the lowest usage for ANY HOUR, rather than the hour of the Mega OhmHour? This is the thread: https://forum.ohmconnect.com/discussion/1783/how-do-i-beat-a-mega-goal-of-0-001-kwh#latest Hopefully it will be answered this week.
@Steve E my Mega goals don't have a pattern. My lowest usage is zero, but my Mega goals have been between 0.02 - 0.17. This leads me to believe they only go back a certain number of OhmHours. I couldn't find the post, but I think Claudia said it was during the last 10 or 20, which is why I asked for clarification on that.
Re: I'm on H1-B, can i still join OhmConnect ?
you can earn up to 600 pre w9, after which you could donate the rest of your points
Claudia
Re: missing buddy points
@dslai sorry we don't have an ETA of when this will be done. We do have an FAQ up under "current known issues" about buddy points. We actively update these FAQs so if you see that FAQ up, means there isn't any updates. If there was any changes or updates, we would update that information.
Re: Time change question
@esochan said:
Before the daylight savings time change over the weekend, my 3/1 Ohmhour was way under the forecast. However, after the time change, it reflects the wrong hour; it's using the hour after the initial Ohmhour. Because of this, I'm now at 0 streak instead of 9. Can someone fix this so I can get my streak back?
So the numbers for an Old OhmHour have changed?
We had issues after the time change with PGE and SCE data. The data they sent us was not time adjusted. SDGE negotiated the time change successfully this year. Kudos to SDGE!
PGE fixed their data last week. There are still some outstanding issues with SCE's data.
There is still one more bug where late Feb OhmHours are still not being accurately calculated for some PGE users. I'm looking into that issue right now.
Sam
samklee