I have the same issue. The button is greyed out.
Hi @KarenE and others. I spent quite a long time with Bronze status, waiting for my utility to be connected, so I earned a lot of spins during that time and can hopefully offer some help. As @clavain said, there are a number of different prizes you can win, and each requires spinning a combination of 3 "collectibles." The setup is similar to the Vons or McDonalds Monopoly games, if you're familiar with those--you're essentially collecting game pieces until you have a full set of three filled out, and then you win that prize. The odds of spinning the Tesla collectibles, while not stated, are obviously much lower than spinning the sunglasses collectibles, and it's possible to get the same collectible many times.
Regarding the interface, Silver+ users can see what they've got here: login.ohmconnect.com/redeem. @firstname.lastname@example.org, "Dirty Power" is just the name of the collectible--that particular one counts towards a 15% discount code (the prize). You can see the prize associated with each set of collectibles to the upper left of the set, as shown below.
@email@example.com, I'm not sure what you mean about the possible benefit of waiting to spin, but I'm guessing the answer is no. I have no idea how OhmConnect's algorithm for assigning collectibles to spins works, but if they give out 1 Tesla collectible per day, say, and some days see far more spins than others, perhaps it would be advantageous to wait until a quieter day to increase your odds. I don't know of anyone who's actually won any prizes though, let alone enough of them to start figuring out detailed strategies, so I think it's probably best to think about spins and collectibles as a slot machine--it's cheap to play, and you might get lucky, but you probably won't.
I hope that's helpful!
We received our email notice only 8 minutes in advance of the OhmHour today, 5:00 pm Saturday. That's nuts! We lost points and dollars and were definitely no help for the environment. I was in a closed meeting, no cell phones on, from 4 pm to 6 pm, missed the notice, and was unable to call home and alert the family the change plans for cooking dinner. Crazy making expectation by Ohmconnect folks. Surely you can do better.
@KarenE, I don't know if it makes any difference, either, but for the record, I did it in Firefox on a PC.
I had forecast usage info in my email for the 8-9pm ohmhour last night.
I have SDG&E, maybe they had data access problem with your utility when the email was being generated?
Hi @firstname.lastname@example.org. The money comes from your utility. OhmHours are called when the power company projects there's going to be a period of time with very high energy demand (such as in the early evening, when solar panels aren't producing much and lots of folks have their A/C and appliances running after work). Most utilities get their power from a variety of sources, some of which are cleaner and cheaper than others, and when the demand is especially high, they turn on some backup generation options that cost them more per unit of energy and produce more pollution. It's generally worth it to them to pay us a small amount of money to reduce our use if it can help them avoid turning on those backup sources. (They pay us retroactively, based on how much they forecasted we would normally use during that hour vs. how much we actually used.) OhmConnect serves as the intermediary between the utilities and us; they take a percentage cut of the money from the utilities for the service of coordinating the relationship, and pass the rest on to us in the form of points.