To return to my original problem, which SCE said would take 1-2 billing cycles to fix, I had an enlightening conversation with people at SCE today. SCE Billing Dept. told me they have been estimating my data since April, so ALL of my OhmHours since then have been epic fails, even though I flip my breakers. This affects OhmConnect, too, since they don't benefit by my saving energy for an OhmHour. SCE is sending someone out next week to look at my Smart Meter, but can't restore data, so for the last few months, I've lost my points, my status, my streak... everything! It looks like I'm not the only one. OC should be more concerned about this since they are also losing.