Troubleshooting

Discussion List

• Deactivate or Delete Account

  Answered 174 views 2 comments 0 points Most recent by brucejhaines1 July 2017
• Why am I stuck on the Carbon level?

  Answered 21 views 1 comment 0 points Most recent by WaterGuy July 2017
• What am I supposed to do here?

  Accepted Answer 194 views 7 comments 0 points Most recent by tjphysic July 2017
• Reconnect

  Accepted Answer 12 views 1 comment 0 points Most recent by WaterGuy July 2017
• points

  Accepted Answer 22 views 1 comment 0 points Most recent by UkiwiS July 2017
• I did not participate!

  Answered 32 views 4 comments 0 points Most recent by Dzmom55 June 2017
• Issue connecting juicebox pro

  Accepted Answer 500 views 11 comments 0 points Most recent by Baba Ghe June 2017
• Can't "connect" mobile phone although receiving #Ohmhour texts/emails

  Accepted Answer 103 views 5 comments 0 points Most recent by UkiwiS June 2017
• Connect with SMUD?

  Answered 134 views 1 comment 0 points Most recent by WaterGuy June 2017
• update points

  32 views 3 comments 0 points Most recent by UkiwiS June 2017
• Ohm Hours Not Being Posted

  143 views 7 comments 0 points Most recent by UkiwiS June 2017
• User name in this forum keeps reverting to a previous name, my email address.

  31 views 12 comments 0 points Most recent by WaterGuy June 2017
• Account closed? Action Required

  Answered 24 views 1 comment 0 points Most recent by WaterGuy June 2017
• CSV file shows negative points for opted out ohmhours

  31 views 6 comments 0 points Most recent by smgaikwad3 June 2017
• How do you redeem spin to win collectibles?

  Answered 323 views 1 comment 0 points Most recent by WaterGuy June 2017
• Cannot connect Nest account with Two Factor Auth

  1 view 0 comments 3 points Started by jashsaya June 2017
• Ohm Hour May 20th

  Answered 12 views 2 comments 0 points Most recent by WaterGuy May 2017
• Venstar T7850 doesn't power up.

  Answered 2 views 1 comment 0 points Most recent by The Bitz Boys May 2017
• I was never notified of an OhmHour

  Accepted Answer 12 views 3 comments 0 points Most recent by Malia May 2017
• Juicebox EV charger issues

  151 views 3 comments 0 points Most recent by Steve Reed May 2017
• why haven't i received results for the past 4 ohm hours i participated in?

  Accepted Answer 12 views 3 comments 0 points Most recent by lynnmood May 2017
• Lost ohm hours

  13 views 1 comment 0 points Most recent by The Bitz Boys May 2017
• connecting to my utility

  Answered 33 views 1 comment 0 points Most recent by UkiwiS May 2017
• can't add thermostat and light switch

  Answered 1 view 1 comment 0 points Most recent by [Deleted User] April 2017
• can't activate my account.

  Answered 12 views 1 comment 0 points Most recent by [Deleted User] February 2017
• How come I'm not receiving alerts?

  22 views 1 comment 0 points Most recent by [Deleted User] February 2017
• solar panel user

  Accepted Answer 101 views 1 comment 2 points Most recent by Steve Reed February 2017
• Why can't I opt out of this ohm hour on 2/2

  Answered Closed 53 views 7 comments 0 points Most recent by [Deleted User] February 2017
• Why am I getting a blank screen when trying to confirm my participation or opt-out?

  53 views 4 comments 0 points Most recent by dserfozo February 2017
• Opt-Out

  Closed 12 views 0 comments 0 points Started by breesala February 2017