Changes to points on 7/13/2017 to 7/21/2017
Update 7/20/2017 9:54pm
Thank you all for your patience. I wanted to provide an update to the recent changes in points.
To set the stage, we have been working with California’s utilities (particularly SCE) to provide us with your meter data faster. While we succeeded on this front, it created an unexpected side effect: their meter data was not always accurate. We implemented a change about a week ago to recalculate your points on an ongoing basis to account for subtle updates in data from the utilities, fix streaks that continually got broken, and ensure that your status level bonuses are correctly awarded. We rolled that change out on 7/13/2017, only to find that it strongly exposed a couple of issues on our calculations that had remained undiscovered up to that point. We apologize for the inconvenience, but as a result of this recent effort, we feel that our #OhmHour result calculations are as robust as ever. Every few hours, we are re-evaluating your reductions and ensuring that your streaks, your streak bonus, your status level, your status level bonus, and most importantly your data is up to date and accurate.
We have addressed the majority of issues that you have surfaced, but there are a number of issues that remain outstanding:
- Negative Points. Some of you currently have negative points. Those that do, the most likely reason for this is that you cashed out in the midst of our recalculations when you were in a state that you were momentarily overcompensated. In general, this affects no more than 5-15% of your total lifetime points so you should expect to return to a positive amount after a few #OhmHours (usually 3-4).
- ** If you are in this category and did not cash out during the past week (7/13 - 7/20), please let us know.
- ** If you are in this category and would like to take those "negative points" to be on "credit", we are allowing for that, though note that credit will throttle payments of future points. Please leave a message on the chat window in the dashboard and ask for "negative points to be turned into credit"
- Incorrect 0 Point #OhmHours. We have a small number of #OhmHours that were inexplicitly turned to 0 points and were not an "environmental" (or no point #OhmHour). One of our lead engineers is working on that bug now
- One-off exceptions. For users that had previously asked for an exception to their #OhmHour that they received negative points on, that exception has been rolled back. We are working on creating a pathway for these exceptions to be handled in a fair and equitable manner to all OhmConnect users (not just the ones that are active on forums and writing into our support team)
Some of the issues we recently addressed (in the past 48 hours), included issues related to:
- A -1 or +1 point addition to your account periodically
- A periodic 20% increase or decrease of your #OhmHour points for the same #OhmHour
- Baseline boost being evaporated
- Recent Silver+ users that had TBDs during the period while in Bronze or Carbon
- Users who had purchased devices in the summer of 2016 getting their credit balance moved into their point balance
Again, we apologize about the issues that were created and we thank you for your patience as we work to get you paid for reducing your electricity!
Update 7/17/2017 1:35pm
OhmConnect members -
Thanks for your patience as we get your points sorted out based on updated data from your utility. I wanted to give you a quick update on what is going on as we work on resolving two new bugs that our change introduced:
- Small negative points added into an account. We have a bug that affects many of you in which you will lose one point periodically throughout the day. @snetphilie correctly recognized this as a rounding issue. We have seen the maximum that was taken away due to this issue was 20 points (if you lost more than that, you are likely in one of the three categories below). Rest assured, you will have your phantom points recovered once we fix this issue.
- #OhmHours not being calculated at all. If you have recently signed up (within the last 3 weeks), we recalculated your #OhmHour points to be 0 for the #OhmHours that occurred before you were approved by your utility. We will be correcting this and recalculating #OhmHours as if you were approved by your utility up to three weeks before the approval of your utility
I also wanted to address a few issues that is creating concerns for users in specific situations:
- For several people, our customer support team provided a “one-time forgiveness” of an #OhmHour that caused you to lose points or lose your streak. However, this was a manual process, and those one-time forgiveness events was overwritten by recalculations. Within the coming weeks, this feature will be provided to you as part of the token marketplace and you will be able to use that and recalculate your points to whatever streak you see fit
- For users who purchased devices during the summer of 2016 on credit, your credit balance has interfered with our recalculation. We are working to resolve this shortly and will be in touch
Original Post 7/15/2017 10:48am
Hi all - this is Matt Duesterberg, CEO of OhmConnect.
Our goal is to reward our community for saving energy in a fun, engaging, and impactful manner. Through those efforts, we have succeeded in getting your utility to share data as soon as possible, so we can quickly reward our community for #OhmHours. While your utility now shares usage data faster, we’ve discovered that it’s occasionally inaccurate and we are sent updates at a later date.
We’ve listened carefully to feedback from our community and we’re making the following updates to ensure you have the best experience:
Utility Data Updates
If your utility’s data for a particular #OhmHour changes, we will recalculate your points for that event. This means that you may see your points change for an #OhmHour every now and then. We took a look at the users who had changes to their utility data and it usually resulted in increased #OhmHour rewards. However, there were a few cases which resulted in decreased #OhmHour rewards.
These recalculations will happen automatically, so your points and streaks will always reflect the freshest and most recent data we have from your utility.
#OhmHour ‘Drill Down’
We are building a new feature that will visualize the data we use to establish your forecast for every #OhmHour. As some of our savvy users are aware, your forecast is calculated by averaging your electricity usage during the same time as the #OhmHour during the preceding 10 weekdays (or 4 weekend days for weekend #OhmHours). We will share all the data we have to calculate your forecast. Just like the #OhmHour points recalculation, this data will also reflect the freshest utility data we have available.
We will share more details on this feature this Thursday, so stay tuned!
Thank you for being part of the OhmConnect and helping create the biggest and most impactful energy sharing community.