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sign up issue

when my referral is signing up it says please disconnect active service before changing your zipcode. He has never had OHM.

Answers

  • WaterGuyWaterGuy Posts: 414Member, Moderator

    @[email protected].com said:
    when my referral is signing up it says please disconnect active service before changing your zipcode. He has never had OHM.

    Hi there. Is it possible your friend is enrolled in a separate demand response program offered by his utility? If so, he'll need to get out of that first.

  • dodgerg1dodgerg1 Posts: 2Member
    He isn't but thank you. And the notice to change zip code is odd as he has been in the same house for 35 years.
  • WaterGuyWaterGuy Posts: 414Member, Moderator

    @[email protected].com said:
    He isn't but thank you. And the notice to change zip code is odd as he has been in the same house for 35 years.

    I'd have your friend check the FAQ section to make sure he isn't missing something, and then send an email to [email protected] if he can't figure out the problem. Good luck!

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