Why haven’t I received credit on my referral?

in Referrals
I haven't gotten points for my mom I referred to this program either. Her account has been approved and she has been receiving ohmconnect msgs like I do. Can you please fix this and let me know when you do so I can refer more people.Some people aren’t believing your a legit company..Any information would be great.Thanks
2
Answers
Although the OC people monitor this forum I would highly recommend you contact them directly via an email to:
[email protected]
Check out this from the FAQ:
https://faq.ohmconnect.com/getting-started/what-should-i-expect-before-im-approved
Just because they get OhmHours doesn't mean they've been approved. Are they scoring points for those OhmHours or just getting tokens?
Have you downloaded the CSV file report and looked at their status?
You'll get your points when they attain "Silver Status"
When the utility has approved them the status will change to "Utility Approved Enrollment".At that point they'll be "Silver" and that's when you get the points. There's lot's of good info in the FAQ, here:
https://faq.ohmconnect.com/getting-rewarded/how-do-i-earn-points-for-referrals
What status are they showing in your referral CSV file?
You can access it from here:
https://login.ohmconnect.com/dashboard/referral
There's a link to download the file at the bottom of the above page.
After they have been signed up and approved, does a referral only have to participate, or, do they have to actually achieve a savings in order for you to get the referral bonus?
I have referred my friends to OhmConnect. Please find the list.
1. naveen-rajrathan
2. ashikachhabda
Out of these 2 friends , one friend ( naveen-rajrathan) completed all steps required for referral bonus.
1. utility approval
2. getting to Silver Status
3. participating in #OhmHours (participated more than 5 ohm hours)
Note : He got his welcome bonus also.
Still i didn't get my referral bonus. Please check my issue.