Hi there! Have you tried contacting us on the support line? Please go your dashboard and find "help" on the top toolbar and contact support so we can look into your profile.
Just curious @frankroble, do you typically meet your OhmHour forecasts? If not, how often do you miss and what % do you typically save when you do meet your forecast?
@mayra_z1 - Gotcha. Can you post a screenshot of your chat window that showed you reaching out to OhmConnect Support?
@anguye42 works for OhmConnect who should be able to look into your anomaly.
Just curious, what's your zip code? Maybe others in your area or closeby may have the same experience?
@mayra_z1 please contact support so we can look into this for you. although @CKWM is an informative user, only OC staff can look into this for you. please contact us as suggested earlier, thanks!
@b-n-buckley3679 please contact support by selecting "help" on the top toolbar of your OhmConnect dashboard.
@b-n-buckley3679 not everyone will get the same OhmHour even if they are neighbors or in close proximity.