Bronze status downgrade - SDG&E Reduce Your Use program interfering with Ohm Connect
I switched from RYU to Ohm Connect about 1.5 years ago and suddenly last week my Ohm Connect account said I need to disenroll from RYU. I was anticipating points from a recent mega ohm hour and instead my account showed Bronze status and negative points. I clicked the RYU disenroll button on ohm connect and contacted Support. Scott was kind enough to set my status back to Platinum and soon after I saw the reward points for the recent mega OH. All that was left was to correct my total points (with previous balance). Now, again today, it switched back to bronze as it was last week.
Assuming some issue on SDG&E's side, I contacted them several times to troubleshoot. By the third call, I finally talked to someone who will have a disenroll message sent to Ohm Connect and said she has heard of few instances of this recently. If anyone is having this issue, ask to be transferred to the RYU team.