Has anyone ever been disconnected from their utility account?
I have been an active member of Ohmconnect for about 3 months. I have Ohm automated smart plugs, participate in every hour and have been Platinum for weeks, consistently beating my forecast by huge margins. This morning I logged on and was Bronze status, missing points and found a message stating "Connect your utility account to reach Silver Status — you'll earn cash for saving energy during #OhmHours!"
Has this happened to anyone else? It's got to be a mistake.