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I hit the wrong button and ordered a nest without using my points - can I return and order using poi

No one is answering me from support - I ordered a nest e and meant to use my points, but ended up paying with card because I couldn't figure it out. It's arrived (very quickly) but I want to use my points to purchase - how do I do this? I know that I have to do it before today ends - my points have greater purchasing power if I use them to purchase vs credit card. Can we return these items?

Answers

  • Anh, OhmConnectAnh, OhmConnect Posts: 243Member, Administrator, Moderator

    @ravengirl1220 You can return the item but we ask that you pay for your own return label. Please send the unopened item to OhmConnect 350 Townsend StSan Francisco, CA 94107.

  • ravengirl1220ravengirl1220 Posts: 2Member

    I can definitely do that. I ordered one with my points so I will return the first one (still in box).

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