Diamond Status error



  • dthatcher7dthatcher7 Member Posts: 27
    I have this same problem! 87% savings average but I'm on Silver
  • sandysaversandysaver Member Posts: 6

    Same problem, I'm silver, when I have 80% savings average and a streak of 80+.

  • tryersontryerson Member Posts: 3
    Same issue with me, I am at silver when I should be diamond. I save 100% every time and my streak is 28. I have sent several messages over the last few weeks and have not gotten any response. I am missing out on points so it would be great if we can resolve this issue
  • SD ChipSD Chip Member Posts: 146

    My latest response.....
    "Engineers are still working on the issue. Do you have solar??"

  • dthatcher7dthatcher7 Member Posts: 27
    edited August 2019
    They fixed the status but I am still waiting on back points lost.
  • SD ChipSD Chip Member Posts: 146

    Same here @dthatcher7 . Back to Diamond status. Lets hope we get our deserved points from past OH'S.

  • sandysaversandysaver Member Posts: 6

    Back to Diamond status also. Plus I noticed on this page: https://login.ohmconnect.com/tune-up it now states you only need 10 rather than 20 in the last 6 months. Maybe this fixed it for most?

    I'm not holding my breath to get back lost points, they didn't even respond to my chat messages for over 3 weeks now.

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