Same problem, I'm silver, when I have 80% savings average and a streak of 80+.
My latest response.....
"Engineers are still working on the issue. Do you have solar??"
Same here @dthatcher7 . Back to Diamond status. Lets hope we get our deserved points from past OH'S.
Back to Diamond status also. Plus I noticed on this page: https://login.ohmconnect.com/tune-up it now states you only need 10 rather than 20 in the last 6 months. Maybe this fixed it for most?
I'm not holding my breath to get back lost points, they didn't even respond to my chat messages for over 3 weeks now.