Prize Ohm Hour Email: Oops! (lol)


  • jserramcjserramc Member Posts: 351

    glad I got a regular hour during this time!

  • ortega.cameronkortega.cameronk Member Posts: 15

    Ha! So accurate!

  • NlindsayNlindsay San Diego Member Posts: 108

    I got the same thing.. i thought it was pretty hilarious lol
    You've Won..... NONE!

  • NlindsayNlindsay San Diego Member Posts: 108

    There must be a bug related to this OH or something cuz the results email for this OH show i missed my prize goal and wasnt entered into the drawing. Even if i hadnt met my prize goal, i would still be entered in for having a smart device turn off. Atleast my dashboard accurately shows that i did beat my goal.
    edit: my dashboard shows my usage correctly but doesn't show that i beat my goal.

  • jserramcjserramc Member Posts: 351

    someone's got some 'splaining to do...

  • Dodgers22Dodgers22 Member Posts: 2

    Hi, mine said the exact same thing. It said I missed my prize goal, yet beat my goal! Huh? Someone does have some ‘splaining’ to do.

  • The Bitz BoysThe Bitz Boys Union CityModerator Posts: 1,017

    @samklee is OC aware of the prize OH that showed the next prize is none? And are you aware of the issues that are described above?

  • jserramcjserramc Member Posts: 351
    edited February 2019

    I saw tis listed under known issues so it would seem they knew about this.
    Here's the info;
    Conflicting Email Results
    OhmHour results bug
    Sam Lee avatar
    Written by Sam Lee
    Updated this week

    We identified 2 different bugs associated with an email that our users recently received.

    First, the email incorrectly stated that users did not qualify for the prize drawing, when in fact they did. Second, users noticed that on their dashboard the Prize Eligibility star was grayed out, reinforcing the incorrect information in their email. Both these bugs have been corrected. Specifically, eligibility was not compromised on our back-end, so users relying on qualifying for the current drawing were actually qualified -- the email and the dashboard just didn't show this information correctly.

    take care,

    Team OhmConnect

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