Can't connect utility
dark247
Posts: 3Member
I signed up in January and cant seem to get connected under [email protected] Multiple times I have disconnected my SDG&E utility, waited a week, and reconnected it, and it still is not showing as connected. I have sent multiple screen shots multiple times showing that it is authorized and connected on SDG&E's end, but yet still on OHM's end, it states I am not. I even bought the stupid energy wifi plug. Multiple messages to support over the course of time get no response. This whole experience is awful. Just today, I sent another new message, and the SAME guy responds back asking how can he help, yet didn't even read my question from the previous interaction with him, which still just shows "5 days ago message not yet seen". Absolutely terrible experience.
Answers
Is this something you can help with?
I'll take a look shortly
Still havent gotten any help with this situation. My previous messages STILL havent even been read, from weeks ago.
@samklee Did you look into this already?