Repeatedly Ignored by Customer Service
Is anyone having a hard time getting in touch with Customer Service?
I contacted Ohm Connect via the Help page (https://login.ohmconnect.com/help) on July 11 asking why I got dropped down to Silver Status if I still qualify for the Diamond level. It took 10 days to get any kind of response, and all they said was they'd look into it and get back to me. I contacted them again on July 27 and Aug 1 asking for an update and both times I was ignored. I started a new request thread on July 30 with the same question. I asked again in the original thread on August 3 and all they said was the same thing they said on July 21--they'd look into it and get back to me. They said the same thing on Aug 4 in the new thread--they'd look into it and get back to me. I also contacted them by email on Aug 1. I got a response by email on Aug 2 asking for more info, which I provided. I have not heard anything since that time in any of the avenues I've tried.
Anyone have similar issues getting responses or a real answer from them?