We feel SCAMMED!!
We have been avid participants for over 3 years now and we are super nazis about unplugging everything during ALL ohm hours. We have smart plugs (fridge) plus all smart thermostats. Look at our account, look at our record, look at our streaks (93 was the highest) look at our (used to be) platinum rank. All of a sudden we are going waaaaay over our forecasted amounts. 2 out of 3 of those days, I am 110% positive that nobody was home and everything was unplugged (we literally unplug everything in our home because we keep our breaker box locked) and shut everything off. Yet we are back down to a 0 streak again. First time we had an 86 streak and barely missed an ohm hour and had to restart again. It’s super discouraging and we’ve made a lot of our money by referrals, but now it makes us not want to encourage others to sign up. My husband almost feels like this program is rigged. We also have solar and we have checked and it’s up and running perfectly. Any issues with SCE reporting incorrect usage? I’ve already checked SCE and the numbers match to Ohm, but it’s just not possible that we have failed 3 ohm hours in a row!