Examples: Monday, today, last week, Mar 26, 3/26/04

Known Issue: Data Delay

Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

We are aware that data is talking longer than normal to process for the most recent #OhmHours. We are working on processing this as soon as possible. This message will be updated when data has been processed for most users. Please refer to this notice before writing in to Support!

Tagged:
«1

Comments

  • FundMyCertsFundMyCerts Posts: 2Member
    Still waiting on data since 2 Ohm hours ago on October 24th. Any idea when this will be fixed?
  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

    Thanks for checking in @FundMyCerts. I'll check in with the team about a timeline.

  • Juvon AdamsJuvon Adams Posts: 3Member
    Any update I too have not gotten results of usage from Oct 24th
  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator
    edited November 2016

    SCE still owes us data for many days for the last week of October. We're working with them to get these files!

  • dstjohn99dstjohn99 Posts: 372Member

    I'm thinking you mean October @Kate from OhmConnect . While they're at it, SDGE is still TBD also.

  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

    @dstjohn99 good catch :) SDGE should be up and processing soon. We do have the files to process on our end.

  • KramerKramer Posts: 12Member

    I"m assuming PG&E customers are affected as well, still showing TBD for the 11/02 hour.

  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

    Indeed @Kramer - I also have a TBD for that date. Stay tuned! I'll try to get a status update out soon.

  • Jennifer CollinsJennifer Collins Posts: 9Member
    edited November 2016
    I still haven't received my hours/points from last time and we're having a new one tomorrow. I was wondering if it will be there before the new time hour starts? I know it was having trouble with SCE users.
  • Kellie LopezKellie Lopez Posts: 14Member
    @Kate from OhmConnect. All my ohm hours are TBD since 10/12. Will you please let me know when it's fixed since this has been going on an entire month?
  • Joy DiazJoy Diaz Posts: 14Member
    Same!
  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

    @Kellie Lopez Your issue sounds unique. Let's take this to a private message through our support channel!

  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

    Hey @Joy Diaz and @Jennifer Collins - this thread should answer your question.

  • Ross StitesRoss Stites Posts: 4Member
    What is the ETA on when we should have info on our hours from October? I don't see any mention of it in this thread.
  • dstjohn99dstjohn99 Posts: 372Member

    SDGE results came through for 10/24. Yesterday I think, Yay!

  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

    @dstjohn99 these should start coming in! @Ross Stites which utility do you have?

  • Simon LiuSimon Liu Posts: 1Member

    Last points were credited to my account on 10/23/2016. Waiting for more points to be posted. My electricity provider is SoCalEdison

  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

    Hi @Simon Liu this is the same issue! We are working with SCE to get this updated.

  • Bryan AllenBryan Allen Posts: 4Member

    Nov. 21st and I have four OhmHours that are TBD, the oldest on Nov. 2nd. My utility provider is SCE. I can see all my daily and hourly data on the SCE website, through Nov. 20th, so the data is out there somewhere.

  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

    Thanks for letting me know @Bryan Allen. Thanks for checking through SCE-- that's a great place to start. As I described in this post , OhmConnect receives a different format of your data, which is why we may have a delay while you do not.

  • dstjohn99dstjohn99 Posts: 372Member

    @Bryan Allen I recommend taking screen shots of your dashboard or otherwise keeping track of your TBD event dates, times, forecast and actual usage in case the events have disappeared from your dashboard before the are resolved.

  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

    @dstjohn99 I'll put up a feature request to display all #Ohmhours. They may "disappear" but we keep track of them all internally, so they are never lost.

  • AKPsi VinceAKPsi Vince Union CityPosts: 863Moderator
    It would be great if OhmHour results could be reported beside point history, so that everyone can easily track their OhmHour performance including forecast, actual, points, days, hours and $/kWh to help everyone objectively compare their results during a particular OhmHour against other OhmHours they have participated in or against other users.
  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

    While we won't give out $/kWh (we don't give this out now), we can certainly look at how to create a CSV for past #OhmHours with the information you are currently given: forecast, actual usage, etc!

  • AKPsi VinceAKPsi Vince Union CityPosts: 863Moderator
    Awesome! I think that would make the data geeks like myself very happy! How about you @dstjohn99?
  • dstjohn99dstjohn99 Posts: 372Member

    @Kate from OhmConnect and @That Son Of A Bitz definitely - report the event results along with date and time of the event. I know it's been discussed before. I also know OC keeps track of history but the TBDs do get overlooked when they get old, and unless the user keeps track and follows up they may not get the points. Events are currently extremely difficult for users to review historically especially since the points for an event don't get recorded on / with the event date nor do users get the forecast / usage unless they write it down from the dashboard or weekly email summary. Even the weekly summary emails exclude the TBDs so there is no email history of them either.

  • AKPsi VinceAKPsi Vince Union CityPosts: 863Moderator
    It sounds like it comes down to transparency and accountability and the more OC can do that for its community, the better.
  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

    Agreed @That Son Of A Bitz - I've filed a ticket for us to look into the best way to incorporate this in our UI.
    The "TBDs" may not show for users, but they do get updated in our internal system, to be clear.

  • dstjohn99dstjohn99 Posts: 372Member
    edited November 2016
    @Kate from OhmConnect to be clear, my TBD from June 11 was ignored and would not ever have been addressed if I hadn't made a big deal about it, complained to sdge, and even then I had to specifically request that date be corrected or it would have been ignored. Thankfully I kept track of my history and continued to pursue the issue with OC over a 5 month period. To be clear.
  • Kate from OhmConnectKate from OhmConnect Posts: 1,018Administrator

    @dstjohn99 Thank you for your comment. I'm sorry to hear that you're frustrated. Let's chat about this offline since you've had some particular issues and we've talked about this quite a bit.

«1
This discussion has been closed.