Why am I getting a blank screen when trying to confirm my participation or opt-out?

dserfozodserfozo Member Posts: 13
edited January 2017 in Troubleshooting

I don't even know how to approach this... at times I need to opt out. I'm currently receiving the alerts via phone notification, but when I click on one at the beginning of an OhmHour, it takes me to a blank screen. Is there any other way to access the option out option? Right now I have no way to opt out and have lost points because of it.

Comments

  • The Bitz BoysThe Bitz Boys Union CityModerator Posts: 1,017
    @dserfozo Yes, set up to get notifications by email as well.
  • Hi @dserfozo - Oh no! You shouldn't be getting a blank screen. Can you confirm if this is still occurring?

  • traceylatraceyla Member Posts: 1
    How do I opt out of an Ohm hour??
  • dserfozodserfozo Member Posts: 13
    edited February 2017

    @Kate from OhmConnect I resolved the issue by signing up for emails and responding that way. Using the app, it still loads a blank page at first but seems to be resolving to the dashboard. However, using this method does not give me the option to opt out, which is why this was a problem in the first place.

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