OK... So how exactly do you achieve platinum status
I was awarded platinum status and then it was taken away from me in the supposed snafu over the weekend.
I had at the time payouts stopped working supposedly achieved platinum status. Downloading my point history I verified that out of the last 10 Ohm Hours I had 9 that were positive and one that was negative. So as far as I understand that makes the 9 / 10 requirement for platinum.
When the cash outs had been restored there were now 3 new line items above my previous last entry which was the award of 5000 points for reaching Tier Level.
The next three entries were
-42 points for Demand response (dropping me to 8 / 10) for my last 10 ohm hours
119 points for Demand response (remaining at 8 / 10) for my last 10 ohm hours
-5000 points for Tier levels (Dropped back to gold).
Prior to these new entries - I was at 9 / 10 positive ohm hours for the last 10 and had just been awarded Platinum
And I was showing platinum when I tried to cash out and was not able to.
When the ability was restored - the three new line items had dropped my status back down to gold.
I did ask this question when my original email was replied to and have not received an answer to my query about this. At the time I tried to cash out I was as far as I can tell I had correct platinum status. Only after the added data was my criteria below the threshold of 9 / 10 and now at 8 / 10 for the last 10 Ohm hours.
If I have a positive result from the last as yet unreported ohm hour do I get reassigned as Platinum and the 5000 award re-instated or does some other magic happen again? I am very curious about this