We're aware that Referrals are currently not showing up in the CSV or referral widget. Thank you for all of your reports. We're working on this issue and will keep you updated.
@email@example.com Hmmm I don't think this is the same issue. Please write in directly and I can look into this. The best thing to check is the new referral dashboard we just launched! This will show you the status your referrals have achieved. Keep in mind we only issue points for users that reach Silver or higher!
I haven't gotten points for the friend I referred to this program either. Her account has been approved and she has been receiving ohmconnect msgs like I do. Any help would be appreciated.. Thank you
Hey @Reema and @'Demetriuscrews12@outlook.com' this would be best to handle privately. Please email me!
I have referred 2 people. The dates were 2/26 and 2/27. Both show on my dashboard and the first reached Gold on 4/1 and I received the referral points. The later one is still showing as Bronze although I know he submitted his SDG&E documentation a day after I referred him. I think it takes a few weeks for the info to get from SDG&E to OhmConnect or perhaps OC just takes a while to process it.
@UkiwiS points aren't issued until OhmConnect has received the necessary paperwork (Rule 24/32) that allows us to enroll users with CAISO and get paid. SDGE has been slow recently, so that's probably the issue for your friend.
I also haven't received credit for a referral of mine. same issue with the activation.
My friend used my referral link to sign up, she's been signed up for months now and it's not showing on my referral dashboard at all. Is there any update on this issue?
Like others above. My daughter signed up and gets alerts for ohmhours but her staus still shows she needs to activate.