Examples: Monday, today, last week, Mar 26, 3/26/04

Negative points

I've been "earning" negative points. Even for events I haven't confirmed participation in. This just isn't worth my time to click on the confirmation links if I'm only going to have points taken away for the times I know I shouldn't participate.


  • AKPsi VinceAKPsi Vince Union CityPosts: 971Moderator
    @am_georgeson I think you've got things backwards. By default, you will participate in every OH unless you click on the confirmation link to opt-out, which you must do for every OH.
  • Lola & MaseLola & Mase Posts: 14Member
    Now I really am confused (easily achieved), I only have links sent to me to confirm participation. The only reason why it wouldn't confirm participation is if I'm not home.

    So if you're automatically confirmed for every own our have I been opting out every time I click to confirm? Please clarify
  • wedwithbabieswedwithbabies Posts: 2Member
    It is incredibly frustrating! There needs to be a more direct approach to this versus - 'Well you are automatically participating UNLESS you opt out!' Pretty sure every time I get my text it's prompting me to confirm my participation by clicking on the link provided. If I didn't need to 'confirm' and was automatically participating why not state that from the beginning!?

    I'm in the same boat with OHM events always running when the kids are home! I'm so far in the negative now I'm not sure it's even worth trying to climb my way out of it...
  • AKPsi VinceAKPsi Vince Union CityPosts: 971Moderator
    @am_georgeson, @Lola & Mase & @wedwithbabies I agree - it's incredibly confusing how the OH alerts give you the impression you need to click on the link in them to participate. And if you don't, then you won't be participating. It absolutely needs to be more transparent that unless you click on it, you'll automatically participate and that you need to click on it to opt-out.

    @Kate from OhmConnect Any progress working with your team to address this issue? So many users have expressed frustration with this for at least the last 6-8 months, but it seems like nothing is being done to address it.
  • Lola & MaseLola & Mase Posts: 14Member

    I STILL can't seem to find the "OPT-OUT" option =/

  • Kate from OhmConnectKate from OhmConnect Posts: 967Administrator

    @Lola & Mase - have you still not seen the opt out option? Question: Do you have a status of Silver or higher?

  • AKPsi VinceAKPsi Vince Union CityPosts: 971Moderator
    @Kate from OhmConnect based on another thread that @Lola & Mase posted to, she found it. She had overlooked it because it so hard to see since it's in light gray and white.
  • Christina Y.Christina Y. Posts: 4Member

    Where is the opt out button...? In the app or where...? I'ver never seen it. So you automatically participate in Ohm hour, but you can opt out if you know you're going to use more energy than you should? Had I known that, I would have saved myself from getting some negative points!

  • AKPsi VinceAKPsi Vince Union CityPosts: 971Moderator
    edited February 24
    Yes, that is correct. It's that little light gray button below "You are participating" with the words "Opt-Out" in it (see attached screenshot). I'm not a fan with how hard it is to see, but it's there.

    Next time you get an OhmHour notification, click on the link / green button with the words "Confirm your participation status" in the text or email and see if the little gray opt-out box is there. If not, please take a screenshot and post it here. If it's not, you have a case. If it is, I don't think you do.

    Just like those spam emails you get from retailers who want you to keep getting them, the unsubscribe link is listed in the smallest font at the bottom of the email. I think making the opt out button hard to see so you don't opt-out and participate is sort of like the unsubscribe button in emails.

    @Kate from OhmConnect I know concerns/complaints around the opt-out button being more visible and the opt-out process being more transparent has come up multiple times for at least the last 6-8 months and continues to. And you have stated multiple times you'd work with your team to address it.

    Any updates?
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