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Just hit platinum

Hi there just hit platinum and didn't get a bonus. What happened?

Comments

  • Kate from OhmConnectKate from OhmConnect Posts: 1,002Administrator

    Right now, status updates are processed each morning.

  • SummerSummer Posts: 102Member
    So now we only get it monthly
  • AKPsi VinceAKPsi Vince Union CityPosts: 945Moderator
    edited February 21
    In terms of getting something monthly, what are you referring to? Status updates? Streak bonus points? Leveling up bonus points - going from gold to platinum?

    I guess I'm just not sure where you're getting MONTHLY from because if it's in regards to status updates, Kate said they are processed DAILY every morning.
  • UkiwiSUkiwiS San DiegoPosts: 584Member, Moderator
    edited February 19
    Can you post the screenshot?

    The same thing happened to me. I became platinum last week and missed the bonus because I'd already achieved the status, apparently.

    I'm now back at Silver, as it seems I have not had an OhmHour where I saved > 1 kWh in the last 90 days. I'll get that back as soon as they update for Friday's OhmHour.

    I'm not sure I care anymore about the status as there no longer seems to be any benefit of going up a level, unless I'm missing something?
  • MrsBTaylor1985MrsBTaylor1985 Posts: 7Member
    edited February 20
    I tried to, maybe have better luck this time?
  • MrsBTaylor1985MrsBTaylor1985 Posts: 7Member
    Those were the 2 people that I had invited to join ohm in January. . . They've since been confirmed and participating.
  • UkiwiSUkiwiS San DiegoPosts: 584Member, Moderator
    edited February 20
    I meant this one......Where you said "I even took a screenshot of my dashboard that said I would earn 5000 points as soon as I leveled up to platinum status"

    Can you post that screenshot???
  • MrsBTaylor1985MrsBTaylor1985 Posts: 7Member
    That is the screenshot I took, it says it right above the green arrow.
  • UkiwiSUkiwiS San DiegoPosts: 584Member, Moderator
    Sorry I missed it. I had the same one, the key is the word "First" and I didn't know I'd already attained it, you must have too.
  • MrsBTaylor1985MrsBTaylor1985 Posts: 7Member
    I took that screen shot in January when I first invited my friends & I never reached platinum for the 1st time until February 2017. . . I remember watching for the level status to change once I realized it gave me a $5 bonus for reaching silver, and then I had $20 in points all of a sudden and was gold. . . So I've basically been waiting & watching for the upgrade to platinum level to happen for quite a while. . .
  • SummerSummer Posts: 102Member
    Sonz i apologize thought it said monthly
  • AKPsi VinceAKPsi Vince Union CityPosts: 945Moderator
    @Summer No worries!

    @MrsBTaylor1985@gmail.com Did you already check your point history and confirm that you had not received 5,000 points for reaching platinum? Based on what you describe here, since you got the level incentive for reaching silver and gold, I have to assume you already got or will shortly get the 5,000-point incentive for hitting platinum.

    If you haven't received it, I highly recommend you contact OC support to look into if you haven't already.
  • UkiwiSUkiwiS San DiegoPosts: 584Member, Moderator
    I've never received any points for up levelling but apparently I was "platinum" when the plan was rolled out on 11/18 (I think that was the date). Is there a way of confirming that from the points history?
  • UkiwiSUkiwiS San DiegoPosts: 584Member, Moderator

    Here's the screenshot of my points history

  • Kate from OhmConnectKate from OhmConnect Posts: 1,002Administrator

    @MrsBTaylor1985@gmail.com I'm sorry to hear you aren't happy. I have been kept informed of this program since it was rolled out.

    We first rolled out Status updates before changing the referral structure. As such, users who were Silver/Gold/Platinum would have seen these for 1-2 weeks before the bonuses changed. I can speak with our product team about the fact that you didn't see the different status.

    Our goal at OhmConnect is not to punish users, deny points, or anything of that nature, but as a business when we roll new features out, especially those tied to monetary incentives, we do have to be careful about the exact dates when features go into effect. I'm on the side of our customers, but I do represent the business as well so I'm trying to help by explaining what's going on here.

    Let's chat more privately.

  • Kate from OhmConnectKate from OhmConnect Posts: 1,002Administrator

    @Summer This isn't updated monthly..it's daily!

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