Not getting any email notifications of new discussions or comments in forum?
The Bitz Boys
Union CityPosts: 1,014Moderator
I check the forums regularly, but that's because I'm a moderator. But I'm guessing very few users do the same because it's time consuming, so they rather rely on email alerts (or pop-up alerts, which I still get) to let them know when new discussions have been started and/or new comments have been posted.
Anyone else experiencing the same issue?
Anyone else experiencing the same issue?
1
Comments
@AKPsi Vince Sorry this post was never answered. I am new with OhmConnect and I am now going over the forum to make sure users get the answers that they need. Are you still experiencing this issue? I know a lot has changed; is there anything else you feel like still needs to be improved with the notifications?
@anguye42 I don't recieve email notifications for anything related to the forum. I've tried changing settings to no avail. I'm left to just check in randomly. I know @No Pain No Gain has this issue as well.
@anguye42 Mods have tried figuring out why I don't get notifications.
On this thread
https://forum.ohmconnect.com/discussion/comment/9499#Comment_9499
I posted screenshots. A mod said at first I was in the wrong area, but later agreed with another mod that all my settings were correct, I was just getting "special treatment" haha. I don't get notifications for the forums or for Buddy posts. Only #OhmHour notifications. I just come back and check to see what's new, like my friend @Nlindsay
@anguye42 A fair amount of time was spent trying to figure this one out and in the end we abandoned it. If you can resolve it you will graduate from from level 2 to level 3 and I will gift you 2000 points.
I was pretty sure it was a lost cause but since @anguye42 asked...
Haha! Thanks for all your response guys; I didn't know this was an issue because I look through the forum anyway without notification. I'll dig into this more and discuss it with Claudia. I'll keep you guys posted!
Hey all! So I spoke with Claudia about the notifications and unfortunately, there isn't much we can do about the notifications because this forum was created on another site that isn't our own. I can ask our provider how their forum options work but I do receive a notification to my personal inbox (not my work email) whenever I receive a user responds to me. It should look like this:
I don't get anything in my email. I don't know if I would want to get hundreds of notices a day. But when I changed my preferences on advice here and have to search the forum site to see if there is anything, it does kind of negate things.
@anguye42 I have never seen a notification like that. I have to check my profile here once in a while to see if anyone has left me a message. I know that Mods seem to get the notifications, so maybe it has to do with the permissions and access that Mods have, which we, as regular members, don't get.
If you only just did it and it's "missing", wait a day. There may be a manual process that they've put in place to ensure there's no monkey business going on. I believe they do that for "large" payments but I don't know exactly what the threshold is.
Unless they've changed things, I believe the trigger point is $200.
@john k @UkiwiS thanks for answering that user. she already had given us 7 conversation inquiries on our chat and we have already assisted her in this matter many times.
@mz-mdelarosa i hope you had the time to read your messages.