Who do we contact if the points we redeemed do not get sent to our PayPal?

On 7/3 I cashed out $419 to my PayPal (the same one I have used for previous cash outs) and as of 7/10 it has not hit my PayPal account yet. I tried to contact the OhmConnect chat and chose the "PayPal Delay" option that it gave me and received an automated response saying that for amounts over $200 that the Ohm Connect staff have to take an additional step causing up to a 48 hour delay in receiving funds. It has been over 48 hours and I have not received...So I responded to the chat requesting to speak to a staff member, but it has been over 24 hours and nobody has seen the request nor has anyone responded to it. So then I sent an email to Ohm Connect support staff but have yet to receive a response. Who else can I contact about this so that I can receive my money?

Best Answers

  • UkiwiSUkiwiS San DiegoPosts: 1,625
    Accepted Answer
    I'm in a similar boat, except had to also submit the 1099 form. Did it all on 7/3. Others with similar circumstances have reported to me that it took around a week so given the July 4th Holiday I'm giving them a couple more days.
  • UkiwiSUkiwiS San DiegoPosts: 1,625
    edited July 2019 Accepted Answer

    @dglessner-rn said:
    What is the 1099 form and does someone send that to me?

    You need to sign it when you hit the $600 thresh-hold. Sorry, it's actually a W-9 You'll be prompted when you get there. OR...you can sign it before you get there using the link posted in the FAQ:
    https://intercom.help/stealthohmconnect/en/articles/1056874-how-do-i-use-my-points

Answers

  • dglessner-rndglessner-rn Member Posts: 8

    What is the 1099 form and does someone send that to me?

  • The ZodeThe Zode Member Posts: 5

    I cashed out over 3 weeks ago, and it still hasn’t reached my PayPal account. I filled out the W9 form and emailed support but got no response.

  • UkiwiSUkiwiS San DiegoMember, Moderator Posts: 1,625

    @dglessner-rn said:
    What is the W-9 form and does someone send that to me?

    You'll be prompted when you hit the threshhold when you attempt to cashout

  • UkiwiSUkiwiS San DiegoMember, Moderator Posts: 1,625

    @The Zode said:
    I cashed out over 3 weeks ago, and it still hasn’t reached my PayPal account. I filled out the W9 form and emailed support but got no response.

    Have you contacted Support?
    Use the help tab at the top of the page and follow your nose.

  • The ZodeThe Zode Member Posts: 5

    I just sent another message, hopefully they’ll get back to me.

  • mflores72mflores72 Member Posts: 1
    Has anyone received there 1099 tax form yet in order to process their taxes I’ve yet to receive mine and they were supposed to be out yesterday 1-31
  • UkiwiSUkiwiS San DiegoMember, Moderator Posts: 1,625
    Yes, got mine a couple of days ago.
  • UkiwiSUkiwiS San DiegoMember, Moderator Posts: 1,625
    edited February 1
    3 days ago. Email came from

    [email protected]
  • taZZZkittytaZZZkitty Member Posts: 90

    Did we only get a 1099 if we made over a certain amount or did everyone get one? Because if everyone got one, mine got sent to junk mail and it is gone now.

  • jserramcjserramc Member Posts: 351

    I think it is $600 or more over the course of the year (not one lump payment) (calendar year)

  • NlindsayNlindsay San Diego Member Posts: 108

    @taZZZkitty If OhmConnect paid you $600 or more in 2019 then you have to fill out an IRS W9 form and email it to OhmConnect, then they will send you a 1099-MISC in about 5 to 7 business days.

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