Who do we contact if the points we redeemed do not get sent to our PayPal?

On 7/3 I cashed out $419 to my PayPal (the same one I have used for previous cash outs) and as of 7/10 it has not hit my PayPal account yet. I tried to contact the OhmConnect chat and chose the "PayPal Delay" option that it gave me and received an automated response saying that for amounts over $200 that the Ohm Connect staff have to take an additional step causing up to a 48 hour delay in receiving funds. It has been over 48 hours and I have not received...So I responded to the chat requesting to speak to a staff member, but it has been over 24 hours and nobody has seen the request nor has anyone responded to it. So then I sent an email to Ohm Connect support staff but have yet to receive a response. Who else can I contact about this so that I can receive my money?
Best Answers
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UkiwiS San DiegoMember, Moderator Posts: 1,625
I'm in a similar boat, except had to also submit the 1099 form. Did it all on 7/3. Others with similar circumstances have reported to me that it took around a week so given the July 4th Holiday I'm giving them a couple more days.1 -
UkiwiS San DiegoMember, Moderator Posts: 1,625
@dglessner-rn said:
What is the 1099 form and does someone send that to me?You need to sign it when you hit the $600 thresh-hold. Sorry, it's actually a W-9 You'll be prompted when you get there. OR...you can sign it before you get there using the link posted in the FAQ:
https://intercom.help/stealthohmconnect/en/articles/1056874-how-do-i-use-my-points1
Answers
What is the 1099 form and does someone send that to me?
I cashed out over 3 weeks ago, and it still hasn’t reached my PayPal account. I filled out the W9 form and emailed support but got no response.
You'll be prompted when you hit the threshhold when you attempt to cashout
Have you contacted Support?
Use the help tab at the top of the page and follow your nose.
I just sent another message, hopefully they’ll get back to me.
[email protected]
Did we only get a 1099 if we made over a certain amount or did everyone get one? Because if everyone got one, mine got sent to junk mail and it is gone now.
I think it is $600 or more over the course of the year (not one lump payment) (calendar year)
@taZZZkitty If OhmConnect paid you $600 or more in 2019 then you have to fill out an IRS W9 form and email it to OhmConnect, then they will send you a 1099-MISC in about 5 to 7 business days.