Smart Plugs not shipped yet. >3 weeks after ordered from the OC store

Has anyone else had the same experience? I ordered a pair of smart plugs during the CEC free smart devices promotion. It's been more than 3 weeks but I haven't gotten notification that they are shipped or any status change.

Best Answer

  • Baba GheBaba Ghe Member Posts: 16
    Accepted Answer
    Thank you waterguy and snetphilie. I just sent them an email. Let's see what they have to say.


  • WaterGuyWaterGuy Member, Moderator Posts: 414

    @FremontSaver, have you tried contacting OC directly at [email protected]? My plugs were delivered about a week after I ordered. It sounds like they're having a little bit of trouble with the distributor, but it might be helpful to let them know you're waiting.

  • snetphiliesnetphilie ConcordMember, Moderator Posts: 139

    Mine were delivered pretty quickly as well. I second @WaterGuy 's suggestion of contacting them if you haven't.

  • John KJohn K Lake Forest - Hikers and Bikers TeamMember Posts: 585
    edited June 2017

    @WaterGuy and @snetphilie, did either of you order the TP-Link HS110 as your CEC free device? That is the model that was out of stock when I ordered, and, like @FremontSaver, I've still had no update.

    If OC had offered the EcoBee4 as one of the options, I wouldn't still be waiting for plugs.

  • WaterGuyWaterGuy Member, Moderator Posts: 414

    @John K, nope, I ordered the mini plugs.

  • snetphiliesnetphilie ConcordMember, Moderator Posts: 139

    Yeah, I ordered the HS105 mini plugs too. I already have 4 of the 110's though, and I do like the features.

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