This has never worked for me. Kate even said it has to be under a certain size, and I even went to check and the image was fine regarding the size. I never did hear back on that, I've been trying since April.
@Belle, @jasmine winch Any details you can give? What browser are you using? Mobile device? Tablet? Computer? The more information you can give us, the more information the engineers will have to track down this issue.
I have tried on two devices. First was the iPhone 6, in the app and using Safari. Next was my HP laptop using Windows 10. In the beginning, it wouldn't even bring up an option to change the picture. I know I emailed months ago about this.
@Belle some additional questions:
1) what type of file (.png? .jpg?)
2) do you know the dimensions of the file?
3) Did you use the same image across all devices?
@Belle some additional questions:
1) what type of file (.png? .jpg?)
2) do you know the dimensions of the file?
3) Did you use the same image across all devices?
I am not able to change my picture. When I click "upload Profile Picture" nothing opens up . I've tried on my phone and computer now.
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John KLake Forest - Hikers and Bikers TeamMemberPosts: 585
edited August 2018
@arherreras, are you talking about the avatar for the main site or the forum. For the main site (under Settings), I get the same thing. On the forum, the popup shows right up when I go to my home page and mouse-over the image box. A button shows up at the top to Change Image, and hitting the button brings up the popup.
jasmine winch
Member Posts: 96
Answers
@Belle looks like there is a bug here! Filing an issue right now.
@Belle, @jasmine winch Any details you can give? What browser are you using? Mobile device? Tablet? Computer? The more information you can give us, the more information the engineers will have to track down this issue.
You did, thanks for the info, @Belle. It's been tough for our engineers to find the root cause so that's what has caused the holdup.
@Belle some additional questions:
1) what type of file (.png? .jpg?)
2) do you know the dimensions of the file?
3) Did you use the same image across all devices?
Thanks!
@Belle some additional questions:
1) what type of file (.png? .jpg?)
2) do you know the dimensions of the file?
3) Did you use the same image across all devices?
Thanks!
I am not able to change my picture. When I click "upload Profile Picture" nothing opens up . I've tried on my phone and computer now.
@arherreras, are you talking about the avatar for the main site or the forum. For the main site (under Settings), I get the same thing. On the forum, the popup shows right up when I go to my home page and mouse-over the image box. A button shows up at the top to Change Image, and hitting the button brings up the popup.