sign up issue

when my referral is signing up it says please disconnect active service before changing your zipcode. He has never had OHM.

Answers

  • WaterGuyWaterGuy Member, Moderator Posts: 414

    @[email protected].com said:
    when my referral is signing up it says please disconnect active service before changing your zipcode. He has never had OHM.

    Hi there. Is it possible your friend is enrolled in a separate demand response program offered by his utility? If so, he'll need to get out of that first.

  • dodgerg1dodgerg1 Member Posts: 2
    He isn't but thank you. And the notice to change zip code is odd as he has been in the same house for 35 years.
  • WaterGuyWaterGuy Member, Moderator Posts: 414

    @[email protected].com said:
    He isn't but thank you. And the notice to change zip code is odd as he has been in the same house for 35 years.

    I'd have your friend check the FAQ section to make sure he isn't missing something, and then send an email to [email protected] if he can't figure out the problem. Good luck!

Sign In or Register to comment.