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SCTD - Small Customer Technology Deployment

UkiwiSUkiwiS San DiegoPosts: 1,607Member, Moderator
One of my referrals has a "pending issue" when signing up with SDG&E.

... it says “Utility Enrollment / CISR
You must disenroll from Small Customer Technology Deployment to participate.”

She says she never signed up for that and it doesn’t explain how to disenroll.
Furthermore she doesn't see this on her sdge account.

I also searched SDG&E and found nothing on this program.

Any ideas?

Comments

  • SD ChipSD Chip Posts: 146Member
    edited November 2017

    @UkiwiS Summer saver program or Ecobee thermostat program? Best bet would be to have them call the customer service line at 1-800-644-6133.

    Is this a residential or commercial account?

  • UkiwiSUkiwiS San DiegoPosts: 1,607Member, Moderator
    edited November 2017
    Ben with OC helped with this....

    1. SCTD is a residential thermostat program that was offered by SDGE
    2. OC has an issue right now with SDGE (it's on their end) where they are incorrectly associating users with that program, even if the user didn't sign up for the program.

    The user needs to call SDG&E and confirm with them that they did not signup for SCTD. At that point, OC can manually disenroll them from the program and they'll be good to go!
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