I moved, how can i change my address?
It does not allow me to 'contact support', the link is not working, however it restricts me from changing it myself (the button is greyed out).
I need help with this too.
Have you chatted with someone directly from OhmConnect through the "Help" Tab's "Support" section Instant Messaging Window? It may take them a while to get back to you (3 days at the most), but as long as you're persistent about telling them what's going on, my experience has been is that they've been pretty helpful at finding a resolution.
Hope that helps.
Since nobody has responded here with an answer and I'm currently going through this myself, I'll share what I've learned so far from @[email protected] :
Considering the consequences of the move (streak and status reset), I'm a little surprised this isn't in the FAQ.
@DarrenT , thanks for posting this. great suggestion on adding this to the FAQs, we will do so. the process actually just changed recently. our streak system is tied to smart meter the data is coming from and the calculation is pretty hard to change. it is in our product backlog but as it something that will impact the average user roughly once in ten years, it has not hit the top of our priority queue.
@Claudia Is there also a point penalty for disconnecting? I waited until my results for my Thursday and Friday OhmHours to come in before I cashed out and disconnected my utility since I'll be moving next weekend. I checked just now and it says I have -725 points. I can't see where that came from since the dashboard also no longer has my points history.
For future reference, I'm gonna put this picture here from the Account's tab to help others who wander onto this thread: